Contact Us
We are committed to providing exceptional customer support to our players across India. Whether you have questions about gaming mechanics, account management, or regulatory compliance, our dedicated team is available to assist you through multiple communication channels. Your satisfaction and responsible gaming experience are our priorities.
Communication Channels & Support Departments
Our customer service operates across various departments to address your specific needs efficiently. We maintain strict adherence to Indian gaming regulations and responsible gambling guidelines. Select the most appropriate contact method based on your inquiry type.
- Live Chat Support – Available for instant assistance with account issues and general queries
- Email: [email protected] – For detailed complaints and documentation requests
- Phone: +91 (22) 4040-2020 – Direct support line for urgent matters
- Responsible Gaming Helpline – Dedicated counselling and self-exclusion support
Response Times & Inquiry Guidelines
Our support team responds to live chat inquiries within 15 minutes. Email requests typically receive responses within 24 business hours. For account verification and KYC-related matters, please prepare your valid identification documents.
- Account and payment issues – Primary support priority
- Bonus and promotion queries – Handled within 48 hours
- Responsible gaming assistance – Immediate attention provided
- Legal and compliance matters – Escalated to specialized team
Last updated: January 9, 2026